Terms & Conditions

We deliver across Australia. How, what and when we deliver will differ depending on your area - please check our FAQ page for the most up to date information.

Once you place your order, we will review it and put it through for processing. We have limited delivery days and areas - please check our FAQ page for the most up to date information.

We only ship orders under 10kg

Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering. We usually raise prices once a year however if necessary, we will adjust prices outside this schedule.

Our products are variable and sometimes the products we’ve advertised may not be in stock or suitable to send. If this is the case, we’ll substitute a similar products to an equivalent monetary value. Your payment will at this time have been processed and there will be no change to the amount you have been charged. If you would rather cancel your order than receive a substitution, please tell us when you place your order.

We take great pride in the quality and condition of our products and it should reach you in the best possible condition. When you receive your box of products, please open it right away, loosen the wrapping around the products and inspect them. If you aren’t happy with what you find, please email us right away on online@pepesaya.com.au with photos and we will do our best to put it right. If you’d like a replacement order, we can send that out for you or if you would rather just have your money back, we can do that too.

Likewise if the box of products has been damaged during delivery, please email us as soon as possible and if possible email us pictures. Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery so please contact us as soon as possible. No claim for damage or deterioration after delivery can be accepted unless we’re informed straight away. Nor can we accept any responsibility for quality deterioration due to the following delivery problems:
– Incorrect addresses
– Unopened parcels
– Delayed deliveries due to weather problems
– Gifts to recipients who have gone away or are unable to receive parcels.

Pepe Saya Butter Co. retains all rights of ownership and possession of the goods until full payment has been received.

We don’t ask you to return anything perishable but may as for non-perishable products to be returned to us and if so we will reimburse you for postage.

We use an overnight refrigerated courier within Sydney, Melbourne and surrounding areas. For all other areas we use Auspost express, packed in insulated boxes with ice. To some regional parts of Australia, delivery can take longer. In these cases, we will pack your order with additional ice so that it will travel better. Pepe Saya only delivers to locations with Australia post next day delivery express post zones. Please refer to the Australia Post website for the most up-to-date information about where Australia Post delivers express posts to.

We do our best to deliver on the date you have requested but at busy times of the year delivery times can be extended. Please make sure that delivery address & postcode are correct as we can not be responsible for non delivery due to an incorrect address. Likewise in the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we can not be responsible for any delivery delays.

You must be available, or have someone be available to receive and sign for the delivery pickup at the location you have chosen. Pepe Saya is not responsible and will not refund your order if you have missed your delivery pickup and thereby allowing your delivery of perishable items to be returned to the post office where it will not be refrigerated.

We can arrange for the couriers to leave the parcel safely without a signature. If no one is home, the couriers will do this by default. Please anticipate that the recipient may have to go out unexpectedly or may not hear the doorbell and leave extra instructions succinctly describing a safe place for the parcel. In some cases, the drivers have hidden the products so well it hasn’t been found for up to 4 days.

We accept payment online with all major credit cards and Paypal. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential.

Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.

Discount codes cannot be used in conjunction with other options. Our sign-up discount code is applicable on our butter range only. 

Pepe Saya Butter Co. reserves the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification a minimum of 7 days before the requested delivery date.

We retain details necessary for successful fulfilment of your order and may use them for marketing purposes for example emailing or posting you information about seasonal offers. These include: name, address, telephone number and email address of sender, name, address, telephone number and email address of recipient. We do not sell addresses to any other companies. We will never cold call you for marketing purposes. Credit card numbers are not retained after payment has been received.  

To help us improve our terms & conditions including privacy policies, please give us your feedback.
You can email us on info@pepesaya.com.au

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.


Pepe Saya Butter Co. is a trading name under CRUMBLE PTY LTD.
ABN 43 134 835 804