We can get our non perishables across Australia and our perishables to most places in Australia. Our deliveries differ between different areas. If you have questions about your area please get in touch.

If you place an order and are outside our normal delivery zone we will email you through your options- we can send at your own risk; send to a nearby address that may be next day; send only non perishables; or we can refund the order.

Yes, you can select your delivery or dispatch day on checkout. The days available are dependent on the area. We are not able to guarantee delivery times. At times there can be unexpected delays and changes to deliveries.

Yes, we are happy to add a card if you are sending a gift. Please write it in your order notes in the cart before checkout or reply to your order confirmation email - please do this at the time of ordering to avoid the order leaving without the card. We do not gift wrap, sorry.

Please write any particular instructions in your order notes before checkout or reply to your order confirmation email - please do this at the time of ordering to avoid the order leaving without the notes. 

Your Pepe Saya products are delivered refrigerated and need to be chilled upon arrival or packed carefully in specially designed packaging and with ice (when necessary).

Different delivery areas will have different packaging. We do try our best to avoid unnecessary packaging, however we do need to ensure the products are kept chilled in transit which at times means we need to use stryofoam for some areas. We are phasing these out where possible.

With the current COVID situation many drivers will choose to do a contactless delivery. Please be aware that drivers may not knock or ring the doorbell, instead they will leave the order for you to come and collect. It is important our deliveries are made in the safest way possible for you and the driver. 

We can do this, there is a cost of $5-10 per box, dependent on the location. If you would like us to do this please request it in your order notes before checkout or reply to your order confirmation email.

If you are ordering 10 or more deliveries you can email our team and we can organise this - info@pepesaya.com.au. 

We only ship orders under 10kg