As we ship perishable products our shipping is a little different. Please carefully read our FAQs and if you have questions about where we deliver and how we pack our orders please email our team at email@example.com. Please note, delivery days are subject to change and we do not deliver on public holidays.
Free delivery for orders over $80
$10 flat rate delivery fee for order $60 - 80
$18 flat rate delivery fee for orders under $60
WHERE DOES PEPE SAYA DELIVER TO?
We can get our non perishables across Australia and our perishables to most places in Australia. Our deliveries differ between different areas. If you have questions about your area please get in touch.
If you place an order and are outside our normal delivery zone we will email you through your options- we can send at your own risk; send to a nearby address that may be next day; send only non perishables; or we can refund the order.
CAN I REQUEST A CERTAIN DELIVERY DAY?
Yes, you can select your delivery or dispatch day on checkout. The days available are dependent on the area. We are not able to guarantee delivery times. At times there can be unexpected delays and changes to deliveries.
CAN YOU ADD A CARD TO MY ORDER?
Yes, we are happy to add a card if you are sending a gift. Please write it in your order notes in the cart before checkout or reply to your order confirmation email - please do this at the time of ordering to avoid the order leaving without the card. We do not gift wrap, sorry.
can I add DELIVERY INSTRUCTIONS?
Please write any particular instructions in your order notes before checkout or reply to your order confirmation email - please do this at the time of ordering to avoid the order leaving without the notes.
HOW DOES PEPE SAYA PACK ITS PRODUCTS?
Your Pepe Saya products are delivered refrigerated and need to be chilled upon arrival or packed carefully in specially designed packaging and with ice (when necessary).
Different delivery areas will have different packaging. We do try our best to avoid unnecessary packaging, however we do need to ensure the products are kept chilled in transit which at times means we need to use stryofoam for some areas. We are phasing these out where possible.
DO YOU DO CONTACTLESS DELIVERIES?
With the current COVID situation many drivers will choose to do a contactless delivery. Please be aware that drivers may not knock or ring the doorbell, instead they will leave the order for you to come and collect. It is important our deliveries are made in the safest way possible for you and the driver.
CAN YOU PACK MY ORDER INTO MULTIPLE BOXES?
We can do this, there is a cost of $5-10 per box, dependent on the location. If you would like us to do this please request it in your order notes before checkout or reply to your order confirmation email.
CORPORATE OR BULK ORDERS?
If you are ordering 10 or more deliveries you can email our team and we can organise this - firstname.lastname@example.org.
HOW MUCH PRODUCT CAN YOU SHIP IN ONE ORDER?
We only ship orders under 10kg
Sydney Metroorder cut off 2 days prior to delivery at 12pm
Deliveries Tuesday, Thursday & Friday with our refrigerated courier. Deliveries come between 8am-8pm. You will be sent a 2 hour delivery time frame on the morning of delivery.
Some Sydney areas are only on particular days, you will see this upon checkout.
**delivery days are subject to change**
NSWorder cut off 2 days prior to delivery at 12pm
Central Coast & Newcastle: Wednesday and Friday delivery.
Blue Mountains: Tuesday & Thursday delivery.
Wollongong: Wednesday delivery
South Coast: Friday delivery (limited areas)
Southern Highlands: Tuesday and Friday delivery (limited area)
Deliveries come between 8am-8pm. You will be sent a 2 hour delivery time frame on the morning of delivery.
Melbourne & parts of Vicorder cut off Sunday prior at 11.59pm
Deliveries are on Thursday with our refrigerated courier for metro areas. Order cut off is the Sunday prior 11.59pm.
Some regional areas are limited delivery zones, we will email you to confirm.
**delivery days are subject to change**
QLD, ACT, WA, SA, TAS, NT & regional areas within QLD, VIC & NSWorder cut off Sunday prior at 11.59pm
Dispatch is Tuesday, for delivery within 1-2 days to express delivery zones. Order cut off is the Sunday prior 11.59pm.
Deliveries are sent express post in specialised packaging and ice.
If your area is outside out normal delivery zone we will email you upon ordering. WA and NT are often outside our normal zoning.
You can check your area here.