FAQ About Deliveries

CHARGES

FREE DELIVERY FOR ORDERS OVER $50

$20 FLAT RATE DELIVERY FEE FOR ORDERS UNDER $50

 

HOW DOES PEPE SAYA PACK ITS PRODUCTS?
Your Pepe Saya products are packed carefully in specially designed packaging and with ice when necessary. Pepe Saya only deliver to locations within the Australia Post next day delivery zones.

 

SYDNEY 

TUESDAY - FRIDAY DISPATCH
Via our local courier, Go Logistics. There is ice to keep your buttery delivery cool and they have authority to leave your order in a safe place if you are not home. 

MELBOURNE & some of VIC

TUESDAY & WEDNESDAY DISPATCH: Order Cut Off Sunday 11.59pm Via local refrigerated courier

Via our local Melbourne courier, Trinc. These are sent via refrigerated truck and they do have authority to leave your order in a safe place. 

AUSTRALIA WIDE

TUESDAY & WEDNESDAY DISPATCH: Order Cut Off Sunday 11.59pm Via AusPost
We only deliver to 'next day' delivery zones- you can check your postcode on this website, we are 2229- https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ . Please be aware that Auspost are not guaranteeing next day delivery at this time. We pack the orders carefully so they can withstand 48+ hours in transit.  We send everything Express Post and take a lot of care in packing them.

If you place an order and are outside the next day delivery zone we will email you through your options- we can send at your own risk; send to a nearby address that may be next day; or we can refund the order. 

CHRISTMAS DISPATCH DATES

SYDNEY WIDE DELIVERIES: Tues to Fri up until 22 December. Final cut off Sunday 20 December. 

AUSTRALIA WIDE DELIVERIES: Tuesday dispatch up until 15 December. Final cut off Sunday 13 December. 

If you would like to request a dispatch date please pop your ideal date in your order notes.

DELIVERY TIMES

SYDNEY WIDE DELIVERIES
We deliver Tuesday to Friday via our local courier. Your order will arrive within 1 - 3 working days. Once you receive your shipment confirmation from us you can expect delivery the same or next day.

MELBOURNE and some VIC DELIVERIES
We send these via our local courier and do a weekly dispatch on Tuesday and Wednesday- order cut-off is Sunday prior 11.59pm. You will get a shipment confirmation from us and an email with a delivery timeframe- there is no tracking.

AUSTRALIA WIDE DELIVERIES
We send these via Auspost and do a weekly dispatch on Tuesday and Wednesday- order cut-off is Sunday prior 11.59pm. You will get a shipment confirmation from us and then a tracking number directly from Auspost on dispatch- please check your junk email if you have not received it.

HOW MUCH PRODUCT CAN YOU SHIP IN ONE ORDER?
We only ship orders under 10kg

HOW DOES PEPE SAYA PACK ITS PRODUCTS?
The Pepe Saya products are packed carefully in specially designed packaging and with ice when necessary. Pepe Saya only deliver to locations within the Australia Post next day delivery zones.

WHERE DOES PEPE SAYA DELIVER TO?
Pepe Saya only delivers to locations with Australia post next day delivery express post zones. To check your postcode please go to Auspost Postcode Tracker, use 2229 as the postcode it is leaving from.

If you place an order and are outside the next day delivery zone we will email you through your options- we can send at your own risk; send to a nearby address that may be next day; or we can refund the order.

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