Shipping Details

As we ship perishable products our shipping is a little different. Please carefully read our FAQs and if you have questions about where we deliver and how we pack our orders please email our team- online@pepesaya.com.au.

SHIPPING COST

FREE DELIVERY FOR ORDERS OVER $80

$10 FLAT RATE DELIVERY FEE FOR ORDERS $60-80

$18 FLAT RATE DELIVERY FEE FOR ORDERS UNDER $60

  
 AREA

Delivery days and details

Sydney Metro

order cut off 2 days prior to delivery at 8am

Deliveries Tuesday, Thursday & Friday with our refrigerated courier.

Deliveries normally come between 7am-6pm.

Some Sydney areas are only on particular days, you will see this upon checkout. 

**delivery days are subject to change**

NSW

order cut off 2 days prior to delivery at 8am

Central Coast & Newcastle- Wednesday delivery.
Blue Mountains- Tuesday & Thursday delivery.
Wollongong- Wednesday delivery

South Coast- Friday delivery (limited areas)

Southern Highlands- Tuesday and Friday delivery (limited area)

 

Melbourne and some parts of Victoria

order cut off Sunday prior at 11.59pm

Deliveries Wednesday-Thursday with our refrigerated courier.

Some regional areas are limited delivery zones, we will email you to confirm. 

 

QLD, ACT, WA, SA, TAS, NT and regional areas within QLD, VIC and NSW

order cut off Sunday prior at 11.59pm

Deliveries are sent express post in specialized packaging and ice. 

Dispatch is Tuesday/Wednesday, for delivery within 1-2 days to express delivery zones. Order cut off is the Sunday prior 11.59pm. 

If your area is outside out normal delivery zone we will email you upon ordering. WA and NT are often outside our normal zoning. 

You can check your area here.

**delivery days are subject to change**

***we do not deliver on public holidays***

 

FAQ's

___________

CAN I REQUEST A CERTAIN DELIVERY DAY?

We can deliver on particular days within Sydney, dependent on the area. You can request this in your order notes before checkout or reply to your order confirmation email - please do this at the time of ordering to avoid the order leaving before your request is made. We are not able to guarantee delivery times. At times there can be unexpected delays and changes to deliveries.

 

CAN YOU ADD A CARD TO MY ORDER?

Yes we are happy to add a card if you are sending a gift. Please write it in your order notes before checkout or reply to your order confirmation email - please do this at the time of ordering to avoid the order leaving without the card. We do not giftwrap sorry.

 

DELIVERY INSTRUCTIONS?

Please write any particular instructions in your order notes before checkout or reply to your order confirmation email - please do this at the time of ordering to avoid the order leaving without the notes. 

 

CONTACTLESS DELIVERIES?

With the current COVID situation many drivers will choose to do a contactless delivery. Please be aware that drivers may not knock or ring the doorbell, instead they will leave the order for you to come and collect. It is important our deliveries are made in the safest way possible for you and the driver. 

 

CAN YOU PACK MY ORDER INTO MULTIPLE BOXES?

We can do this, there is  cost of $5-10 per box, dependent on the location. If you would like us to do this please request it in your order notes before checkout or reply to your order confirmation email.

 

CORPORATE OR BULK ORDERS?

If you are ordering 10 or more deliveries you can email our team and we can organise this - online@pepesaya.com.au

 

HOW DOES PEPE SAYA PACK ITS PRODUCTS?

Your Pepe Saya products are delivered refrigerated or packed carefully in specially designed packaging and with ice (when necessary).

Different delivery areas will have different packaging. We do try our best to avoid unnecessary packaging, however we do need to ensure the products are kept chilled in transit which at times means we need to use stryofoam for some areas. We are phasing these out where possible.

 

HOW MUCH PRODUCT CAN YOU SHIP IN ONE ORDER?

We only ship orders under 10kg

 

WHERE DOES PEPE SAYA DELIVER TO?

We can get to most places in Australia. Our deliveries differ between different areas. If you have questions about your area please get in touch.

If you place an order and are outside our normal delivery zone we will email you through your options- we can send at your own risk; send to a nearby address that may be next day; send only non perishables; or we can refund the order.

 

WILL COVID IMPACT MY DELIVERY?

Things can change at any minute in the current situation and can cause delivery delays and deliveries being made later in the day. We constantly monitor this and keep in touch with our couriers to avoid delays. 

x